Privacy Policy

Last Updated: September 30, 2026

At Velvuara, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you visit or purchase from our website.

By using the Velvuara website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect:

• Full name

• Phone number

• Email address

• Delivery address

• Billing information, where applicable

• Order and purchase information

• Product preferences and shopping activity

• Information provided when contacting customer support

• Device, browser, IP address, and website usage information

• Cookies and similar technologies

For Cash on Delivery orders, we may collect your name, phone number, and delivery address so that we can process and deliver your order.

2. How We Use Your Information

We may use your information to:

• Process and fulfill your orders

• Arrange delivery

• Confirm Cash on Delivery orders

• Contact you regarding your order

• Provide customer support

• Process payments where applicable

• Improve our website and services

• Prevent fraud and unauthorized activity

• Analyze website traffic and customer behavior

• Send promotional communications where permitted

• Measure and improve advertising performance

• Comply with applicable legal requirements

3. Order and Delivery Information

When you place an order, your information may be shared with our fulfillment, logistics, courier, and delivery partners when necessary to deliver your purchase.

This may include your:

• Name

• Phone number

• Delivery address

• Order details

4. Payment Information

Velvuara may offer Cash on Delivery and other payment methods.

When you use a third-party payment provider, your payment information may be processed directly by that provider according to its own privacy policy.

5. Shopify and Third-Party Services

Our store is powered by Shopify. We may also use third-party services including:

• Shopify

• Payment providers

• Zambeel or other fulfillment providers

• Courier and delivery services

• Meta/Facebook and Instagram

• Google services

• Analytics providers

• Advertising platforms

• Customer-support services

These providers may process information as necessary to provide their services.

6. Cookies

Velvuara may use cookies, pixels, tags, and similar technologies to:

• Operate our website

• Remember shopping-cart information

• Understand website usage

• Measure advertising performance

• Improve our services

• Provide relevant advertising

You can manage cookies through your browser settings.

7. Marketing

Where permitted by applicable law, we may use your contact information to send:

• Product updates

• Special offers

• Discounts

• Promotions

• Other Velvuara marketing communications

You may unsubscribe from marketing communications at any time.

Transactional messages, such as order confirmations and delivery updates, may still be sent when necessary to complete your purchase.

8. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no online transmission or storage system can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as reasonably necessary for order fulfillment, customer support, business records, fraud prevention, dispute resolution, and applicable legal obligations.

10. Sharing of Personal Information

We do not sell your personal information.

Information may be shared with service providers when necessary, including:

• Shopify and technology providers

• Payment processors

• Fulfillment providers

• Courier companies

• Advertising and analytics providers

• Customer-support providers

• Professional advisers

• Government authorities where legally required

11. International Data Transfers

Some service providers may process or store information outside the United Arab Emirates.

Where applicable, we take reasonable steps to ensure personal information is handled in accordance with applicable data-protection requirements.

12. Your Privacy Rights

Subject to applicable UAE law, you may have rights regarding your personal information, including requesting access, correction, deletion where applicable, restriction of certain processing, or withdrawal of consent where processing is based on consent.

To make a privacy-related request, contact us using the details below.

We may need to verify your identity before processing certain requests.

13. Children's Privacy

Velvuara does not knowingly collect personal information from children without appropriate authorization.

If you believe a child has provided personal information to us, please contact us.

14. Third-Party Websites

Our website may contain links to third-party websites or services. Velvuara is not responsible for the privacy practices of third-party websites.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised "Last Updated" date.

16. Contact Us

Velvuara

Email: velvauraofficial@gmail.com

Website: velvaura.store

United Arab Emirates