Shipping & Delivery Policy

Shipping & Delivery Policy

Last Updated: September 30, 2026

At Velvuara, we aim to provide convenient and reliable delivery throughout the United Arab Emirates.

1. Delivery Area

We currently deliver to locations within the United Arab Emirates, subject to courier coverage.

Delivery availability may vary for remote or restricted locations.

2. Cash on Delivery

Cash on Delivery (COD) may be available for eligible UAE orders.

The customer should provide:

  • Full name

  • Active UAE phone number

  • Complete delivery address

  • Building/villa number where applicable

  • Area and emirate

Accurate information helps prevent delivery delays.

3. Estimated Delivery Time

Orders are generally delivered within approximately:

2–5 business days

Delivery times are estimates and may vary depending on the destination, courier operations, public holidays, weather, and other circumstances.

Some locations may require additional delivery time.

4. Order Confirmation

For COD orders, we may contact you to confirm your order before dispatch.

If we cannot confirm an order using the contact information provided, the order may be delayed or cancelled.

5. Delivery Attempts

Our delivery partner may make one or more delivery attempts depending on its operational procedures.

Customers should remain available at the provided address or coordinate with the courier where possible.

If a customer refuses a confirmed order or repeatedly fails to receive an order, future COD availability may be restricted.

6. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout or communicated before order confirmation.

Promotional offers may include free delivery.

7. Delays

Velvuara is not responsible for delays caused by:

  • Incorrect or incomplete addresses

  • Incorrect phone numbers

  • Customer unavailability

  • Courier operational issues

  • Public holidays

  • Severe weather

  • Unexpected events

  • Other circumstances outside our reasonable control

8. Damaged Packages

If your package appears seriously damaged when delivered, please contact Velvuara as soon as possible.

Where possible, take photographs or video of the package and product condition and provide them to our support team.

9. Incorrect Address

Customers are responsible for providing accurate delivery information.

If an order cannot be delivered because incorrect or incomplete information was provided, additional delivery charges may apply where permitted.

10. Order Tracking

Where tracking information is available, we may provide it to the customer through email, SMS, WhatsApp, or another communication channel.

11. Contact

For shipping questions:

VELVAURA

Email: velvauraofficial@gmail.com

Website: velvaura.store