Free shipping on All Orders in United Arab Emirates
Last Updated: September 30, 2026
Welcome to VELVAURA.
These Terms & Conditions govern your use of the Velvuara website and your purchase of products from our store.
By accessing our website or placing an velorder, you agree to these Terms & Conditions.
Velvuara operates an online retail store offering products including perfumes, watches, jewellery, wallets, accessories, gifts, and other lifestyle products.
We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices, and availability are accurate.
However:
Product colors may vary slightly depending on your screen.
Packaging may occasionally differ from photographs.
Product specifications may change where the supplier makes changes.
Availability may change without notice.
All prices displayed on our website are in United Arab Emirates Dirhams (AED) unless otherwise stated.
We reserve the right to change product prices, promotions, or offers at any time.
A price change will not affect an order that has already been confirmed, except where required by law or where an obvious pricing error has occurred.
When you place an order, you are making a request to purchase the selected products.
For Cash on Delivery orders, we may contact you by phone, WhatsApp, SMS, or other available communication methods to confirm your order.
We reserve the right to cancel or refuse an order where:
The product is unavailable
Incorrect pricing or product information was displayed
Delivery information is incomplete or inaccurate
We suspect fraudulent or abusive activity
The order cannot reasonably be fulfilled
For eligible UAE orders, Velvuara may offer Cash on Delivery.
Customers are expected to provide accurate contact and delivery information and remain available to receive confirmed orders.
Repeated refusal of confirmed orders may result in restrictions on future Cash on Delivery purchases.
Delivery times are estimates and may vary depending on location, courier capacity, public holidays, weather, or other circumstances beyond our control.
Please see our Shipping & Delivery Policy for further information.
Returns and refunds are subject to our Return & Refund Policy.
Customers should inspect products promptly after delivery and contact us within the applicable return period if there is an eligible issue.
Customers are responsible for using products according to their intended purpose and any instructions supplied with the product.
Velvuara does not guarantee that a product will meet an individual's specific personal, medical, cosmetic, or lifestyle expectations.
The Velvuara name, logo, website content, graphics, text, photographs, and other original materials may not be copied, reproduced, modified, or distributed without permission unless permitted by applicable law.
Our store may rely on third-party services including Shopify, payment providers, fulfillment providers, courier companies, advertising platforms, and analytics providers.
Their services may be subject to their own terms and policies.
We aim to keep our website available and accurate but do not guarantee uninterrupted or error-free access.
We may temporarily suspend the website for maintenance, updates, technical issues, or other operational reasons.
To the extent permitted by applicable law, Velvuara shall not be responsible for losses caused by circumstances outside our reasonable control, including courier delays, technical failures, third-party service interruptions, or events beyond our control.
Nothing in these Terms is intended to exclude rights that cannot legally be excluded under applicable law.
We may update these Terms & Conditions from time to time. The latest version will be posted on this page.
VELVAURA
Email: velvauraofficial@gmail.com
Website: velvaura.store
United Arab Emirates
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